Salon Policies

BOOKINGS:

• All new clients must provide a valid credit card to book a grooming appointment with The Dawg House Grooming Salon. Your credit card will reserve your appointment.

• All clients must review and sign the Dawg House Client Agreement prior to receiving services. 

• All clients must provide proof of their pet’s up-to-date Rabies and Distemper Parvo, preferably 48 hours prior to their appointment. If you present vaccine records in person and vaccinations are not current, we will not be able to groom your pet, which will incur a fee of a same-day cancellation (100 percent of scheduled groom).

• Prices and Fees: Although we have a standard set price for each service, prices may vary depending on size and condition of coat.

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NO SHOWS & CANCELLATIONS:

• ​No shows and cancellations less than 24 business hours' notice are subject to 100% of services booked per pet, which will be charged to your card on file. Clients who need to cancel a Monday appointment must call by Friday at 12 pm to avoid the cancellation fee. Leaving a phone or text message over the weekend to cancel a Monday appointment will incur a cancellation fee equal to 100% of your booked services, per pet. 

• You may be required to pre-pay in order to reserve another appointment if cancellations or rescheduling are an on-going issue. 

• We understand there may be emergency situations, and we will do our best to work with you. Please be respectful of our time, as we are an appointment-based business.

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REMINDER:

The Dawg House opens at 9:00am - if you need to drop off earlier than 9:00 you will need to make these arrangements prior to the day of your appointment.

 

LATE ARRIVALS:

If you’re over 15 minutes late to your appointment, a $15 late fee will be added to your groom (unless prior arrangements were made).

 

PICK-UP POLICY:

You are expected to pick up your pet(s) within 30 minutes of grooming completion. Due to limited space, we are unable to accommodate extended stays. Pets not picked up within the 30-minute grace period will incur a late pickup fee of $1 per minute, calculated from the end of the grace period until pickup. Pick-up's after closing (5pm) will incur an additional $20 inconvenience fee, along with the late pick-up fee of $1 per minute.  These fees will apply unless prior arrangements have been made with the salon. The salon also offers day boarding for a fee of $18, but you must have a reservation prior to leaving your pet for the day. If you have booked a day board with us, the late pick-up fees will be waived. 

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MAT REMOVAL:

Pets with matted coats need extra attention during their grooming session. Mats left in a pet’s coat only grow tighter and can strangle the pet’s skin and can lead to further medical issues. Our goal is not to cause undue stress to your pet and since mats can be very difficult to remove, it may be necessary to shave your pet. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin, allowing mold, fungus, or bacteria to grow causing skin irritations that existed prior to the grooming process. Ulcerated skin from mats can also harbor maggots. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments as well as regular brushing of your pet. We are happy to advise further on mat prevention during your pet’s appointment. Additionally, we also offer a brush out service, which can help avoid matting in between grooming.

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PUPPY'S FIRST HAIRCUT:

The first grooming experience for a puppy (or any age dog) requires patience and understanding. Be aware that more time may be necessary to work with younger pets. Gradually adding steps to the grooming process on a regular basis will help to minimize any potential stress. Owners can help their pets to better accept the grooms by regularly massaging the pet’s paws as well as brushing and combing their coats. Frequent handling of paws can help pets better accept nail clipping and trimming around the feet. Puppies should have completed all applicable vaccinations prior to their first groom.

 

GROOMING PREFERENCES:

Since grooming is a matter of personal preference, please spend a few minutes with the groomer to discuss your pet's grooming history and your preferences.